We Turn Up Building Maintenance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

1. Personal Information

We Collect We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Property address (if provided)
• Any information you submit via our contact forms, email, or phone enquiries

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

Personal information is collected directly from you when you:

• Contact us via our website
• Submit an enquiry form
• Call, email, or message us
• Engage our services

We do not collect sensitive information.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Provide quotes and services
• Communicate with you about your request
• Improve our services and customer experience

We do not sell, rent, or trade your personal information.

4. Disclosure of Personal Information

We may disclose personal information only when necessary to:

• Provide our services
• Comply with legal obligations

We do not disclose personal information to third parties for marketing purposes.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely and only accessible to authorised personnel.

6. Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Website

Analytics Our website may use cookies or analytics tools (such as Google Analytics) to collect non-identifying information about website usage. This data helps us improve website performance and user experience.

You can disable cookies through your browser settings if you prefer.

8. Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any privacy-related enquiries, please contact We Turn Up on 0400 251 786.